General Qualifications
• Graduated from Electronics, Computer, Mechatronics, Mechanical, Aeronautical and Industrial Engineering departments of universities
• Preferably have experience in similar roles in the defense, aerospace and manufacturing industries
• Able to use MS Excel and other MS Office programs at an advanced level
• Preferably knowing how to use Wings MRO program
• Proficient in English
• Focused on service quality and customer satisfaction
• Strong planning, quick decision making and coordination skills
• Prone to teamwork, strong communication, disciplined, careful and successful in human relations
• Responsible, able to think analytically, working quickly and result-oriented in a dynamic environment
• Adopted to work carefully, meticulously and in accordance with the record archiving system
• Completed military service or not obliged to do military service
• No obstacle for short and long-term travel to abroad
Job Description
• Taking part in the operation processes carried out based on product support management
• Following up user-based product support requests and providing technical support within this scope
• Management of relevant documentation, costing, archiving and data entry processes
• Execution of the warranty follow-up process determined in accordance with the contract
• User-based inventory management and preparation of activity reports
• Controlling the data entries of the processes through the MRO program and providing the necessary feedback
• Determination of strategies to foresee the risks associated with product support activities and to keep the relevant situation under control
• Periodically reporting the contractual compliance status of product support operations and preparing presentations to the relevant units and managers